CAREERS

Trust & Safety – Content Moderation Lead
Singapore

OVERVIEW

About Bitsmedia Group:

An opportunity to work at one of the biggest app publishers globally (120 million downloads, over 20 million Monthly Active Users). Established in Singapore in 2009, Bitsmedia develops and publishes Muslim Pro, the world’s leading Muslim lifestyle app.

Headquartered in Singapore, we also have regional offices in Jakarta and Kuala Lumpur.

Bitsmedia is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. Our current dynamic and diverse team includes people from 10 different nationalities across our three offices in the region.

About the job:

Head of Trust & Safety is responsible for making Bitsmedia a safe place for users around the world to experience and learn more about Muslim culture. Whether understanding and solving online content concerns, navigating experts’ recommendations, or writing and enforcing policy, the Trust & Safety Lead is responsible for enhancing the Bitsmedia experience and building a safe place for everyone to enjoy.

Responsibilities:

  • Work closely with Content Team to screen video content for potential risk assessment and moderation
  • Comprehensive reporting on suitability of content messaging for viewers
  • Provide recommendations to content partners on how to adjust content to fit the viewing habits of our userbase
  • Identify synergies between content and overarching content themes
  • Provide relevant research around potential hazards through independent research and consulting with cultural religious experts and advisors
  • Prepare dynamic scenario analysis to have prepared procedures in place to address community complaints

Qualifications:

  • Prior experience in the Trust & Safety field and or Moderation/ Censorship
  • Masters or Degree in Muslim culture, Islam Media, Islamic Studies or related studies
  • Detail oriented, critical thinker and observant
  • Strong communication skills with the ability to work across multiple teams, consult external parties and interact with the userbase
  • Strong research and writing skills, can seek out research and information to write about the content hazard
  • Ability to quickly get up-to-speed and thrive in an evolving and fast-paced environment, prioritizing and handling multiple projects concurrently, often with little supervision or lack of established process.
  • Preferably based in Singapore, Malaysia, UK or US

APPLICATION FORM

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